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Welcome to NWREC

We want to welcome you as a new member-owner of North West Rural Electric Cooperative. As a new member, we are sending you a “membership certificate”. We look forward to providing reliable electric service for you.

Your rural electric cooperative is a non-profit organization owned by those it serves – you, the member-consumer! It is guided by a board of directors elected by the membership. Because your REC is a cooperative, all margins are allocated to the members as patronage capital, based on the amount of business each member has done with the Cooperative during the year.

This patronage capital is returned to the members in a later year when the board determines that the Cooperative’s financial condition is adequate.

The board of directors, management and employees of North West REC believe that the Cooperative’s members are entitled to safe, reliable and reasonably priced electricity and other needed programs and services that will improve their quality of life.

If you have any questions at any time, don’t hesitate to contact any of our offices. We would also suggest that you read the REC monthly newsletter, which comes inside the “Living With Energy in Iowa” magazine, for more information about your Cooperative.

If Your Power Goes Out

If Your Power Goes Off . . . Safety

1) Check fuses or circuit breakers in house

2) Check fuses on meter pole if applicable

3) If you have no power at all, check with your neighbors to see if they have electricity

4) Call 1-800-766-2099 during regular office hours and after hours

Give your name and location number, found on your billing statement. Please report anything that might be helpful to our crews: lights blinking before they went out, lines down, poles down, sparks on a pole, trees in the lines, etc.

When reaching the after-hours center, you will receive an automated voice which will require you to put in a phone number or meter number. The best way to insure your outage is reported is to provide a meter number which can be found in the middle of your bill, below the account number. The first meter number listed on each of your bills is the main meter for that service location. If you have your current phone number on file with us and you have only one meter on your account, you can use the phone number option.

  • Unplug major appliances and electrical equipment to prevent damage when

power is restored. Keep refrigerator and freezer doors closed. Leave one light on so you’ll know when the electricity comes back on.

Safety

  • Look up when working with tall equipment such as fold-up planter, grain augers, CB antennas on tractors, ladders
  • Teach children not to fly kites near power lines, never climb utility poles or play near substations
  • Don’t use electric tools in the rain or on wet surfaces

If your equipment does come in contact with an electric line, first try to drive out from under it. If that isn’t possible, stay put and have someone call the REC immediately. If you must leave your tractor (or car), JUMP CLEAR of the vehicle and land with both feet on the ground so you won’t make contact with the ground and vehicle at the same time. Hop as far from the vehicle as you can with your feet together.

Make electrical safety part of your everyday routine! Take that extra minute for safety – the life you save may be your own! Stay alert and stay alive.

Special Services

The mission of North West REC is to provide our members with a reliable source of electric power that is competitively priced and to provide other services that enhance the quality of life for our members.

  • The Switch Makes Cents Program is a load management program designed to let our members enjoy the benefits of electric heat while saving money on their heating and cooling costs. A load management switch is installed in the home to control specified equipment in return for special rates or credits for the electricity used by equipment connected to the system.
  • Rebates are available on electric water heaters, electric heating systems, insulation and new appliances (clothes washer, dryer, refrigerator, freezer, dishwasher). The amount of rebate on electric heat systems will vary depending on the size and type of the system. These rebates apply if you are building a new home, converting from a fuel oil or propane heating system to electric or replacing your current electric heating system.
  • Discounted rates for electric heating systems, which could include your air conditioning and water heating usage.
  • Recycling Appliances – refrigerator & freezer (must be in operable condition) – self-removal of appliance to landfill - $50 rebate per appliance
  • Exede Broadband – high speed Internet service

(contact us to see if available in your area)

  • Automatic Direct Payment Plan – have your monthly electric bill deducted from your checking account and receive your bill electronically
  • SmartHub - manage your electric account online; make a payment, view payment history, view current and past bills, view your electricity history, notify NWREC of account issues, and receive e-mail or text alerts
  • Budget Billing
  • Electrical Safety Demonstration to Interested Groups
  • Find us on Facebook – get the latest information about North West REC, track power restoration when outages occur and learn the latest about safe, efficient electric use – www.facebook.com/nwrec

Please contact any of the offices for more information concerning any of these services.