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SmartHub is the latest way NWREC is allowing you to manage your electric account online. With SmartHub you can:
- Make a payment
- View payment history
- View current and past bills
- View your electric usage
- Notify NWREC of account issues (ie. outages)
- Receive email or text alerts
- Report power outages
- Sign up to receive email or text alerts for power outages and restorations.
Sample monthly usage screenshot:
After signing up for SmartHub, by default you will no longer receive a paper bill, but on first login you have the option to choose to receive a paper bill. You will receive an email and/or text message from firstname.lastname@example.org when your bill is available to be viewed online. You will be able to see your current and past bills online and be able to print them. If you are not receiving notification emails, check your spam folder to make sure it is not being sent there. If you still don't see it in your spam folder, call our office at 1-800-766-2099
The SmartHub website can be accessed instantly by visiting https://nwrec.smarthub.coop/
The SmartHub app can be accessed in the Apple Store® or in the Google Play™ store. Search: SmartHub (not case sensitive but must be all one word), if duplicates appear, the correct App is provided by our partner, National Information Solutions Cooperative.
Our Mobile Apps are native applications that can be downloaded and installed on your compatible mobile phone or tablet device. The Web version is Internet-accessible from any web-enabled device. Both the Apps and the Web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts, set up recurring payments and report outages. They also allow you to monitor and manage your usage by use of graphics. The Apps allow you to find and get directions to office locations, and payment drop boxes using the map feature on your device.
The Web version allows you to register your accounts to receive notifications for account milestones, such as a bill available, payment confirmation, or outage restorations. The Web version has a Profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods.
Your security pass phrase appears on your screen when you make a payment. It helps ensure that you are logged into NWREC's SmartHub and not a malicious site disguised as SmartHub. If the pass phrase you see does not match the one you assigned to your account, leave the site immediately and call 1-800-766-2099.
Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
No. The App is free to download and install.
No. You can take advantage of all of the features of SmartHub and continue to pay your bill as you currently do, but you will no longer receive a paper bill in the mail.
Yes. The Web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the App, tap the Bill and Pay icon. The total due of all accounts shows and below it you can select different information by account, such as partial payment option, billing history and payment history.
Web: To pay the total amount owed on all accounts, click the Pay Now button in the upper right corner of the screen or the Make Payment button on the home page. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button. It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount. After entering the amounts to be paid click the Pay Now button.
App: Tap the Bill & Pay gadget. If paying the total amount due, tap the Pay button. If paying a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.
The information you see in the App and in the Web is shown in real-time, so it's always accurate. However, if you keep your App or the Web version open for an extended period of time, you should refresh the page in order to ensure the information is still current.
You must log into the Web and click on Notifications. Select preferred notification method (text or email) and fill out the appropriate notification information based on your selection. Click Next to continue, verify the notification parameters and confirm. If you have multiple accounts, while you are setting the notification it will prompt you to indicate which account the notification is for. Click here for more detailed instructions. Notifications will be sent to you from email@example.com.
On the App, tap the Map and you will see all the office and payment locations available to you. To get directions, tap the location and an address box comes up. Tap the address box and the Map/GPS Navigator options appear. Tap on the preferred method and follow the instructions.
The colors represent a visual indication of your usage. Red indicates the highest usage for the range of days displayed, brown is the second highest, etc. Green indicates average usage.
In SmartHub web, my tab buttons are not highlighted to indicate what screen I am on and the Utility logo is centered on the page. Why is it displaying this way?
Even though you may be running Internet Explorer 8 or later, some of your websites could be displayed in version 7 compatibility mode. To check this, open Internet Explorer, select Page, and click Compatibility View Settings. Any websites that are listed will display in version 7 compatibility mode. Remove the SmartHub web site from this list.