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How to Report A Power Outage?

There are two ways to report an outage. 

1. CALL US at 800-766-2099, this number is answered 24/7 for outages and emergencies

2. OR you can report your outage on the SmartHub app or by going to

North West REC is dedicated to serving our members, and we will get your power back up and running as soon as we can!

You can follow along with the Iowa Association Of Electric Cooperative outage map of Iowa Cooperatives here:

Report an Outage
How to Report an Outage
What happens during a power outage, path of power restoration after an outage

Top Safety Tips for a Power Outage:

  • Only use a flashlight for emergency lighting. Never use candles!

  • Turn off electrical equipment you were using when the power went out.

  • Avoid opening the refrigerator and freezer.

  • Do not run a generator inside a home or garage.

  • If you use a generator, connect the equipment you want to power directly to the outlets on the generator. Do not connect a generator to a home's electrical system.

  • Listen to local radio and television for updated information.

Preparing for a Power Outage

Assemble essential supplies, including:

  • Flashlight

  • Batteries

  • Portable radio

  • At least one gallon of water

  • A small supply of food.

Other Tips

  • During an outage, due to the extreme risk of fire, do not use candles.

  • If you use medication that requires refrigeration, most can be kept in a closed refrigerator for several hours without a problem. If unsure, check with your physician or pharmacist.

  • Plan ahead and make sure your cell phone is charged and portable radios or other battery-operated essentials have working batteries.


  • Keep computer files and operating systems backed up regularly.

  • Consider buying extra batteries and a power converter if you use a laptop computer. A power converter allows most laptops (12 volts or less) to be operated from the cigarette lighter of a vehicle.

  • Turn off all computers, monitors, printers, copiers, scanners and other devices when they're not being used, especially if you know a storm is coming. That way, if the power goes out, this equipment will have already been safely shut down.

  • Get a high quality surge protector for all of your computer equipment.

  • If you use the computer a lot, such as for a home business, consider purchasing and installing an uninterruptible power supply (UPS). Consult with your local computer equipment dealer about available equipment and costs.

What to do if you hit a powerline pole?

Common causes of power outages

What happens during an outage?

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