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How to Report A Power Outage?

There are two ways to report an outage. 

1. CALL US at 800-766-2099, this number is answered 24/7 for outages and emergencies

2. OR you can report your outage on the SmartHub app or by going to nwrec.smarthub.coop

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North West REC is dedicated to serving our members, and we will get your power back up and running as soon as we can!

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You can follow along with the Iowa Association Of Electric Cooperative outage map of Iowa Cooperatives here: https://www.iowarec.org/outages

Report an Outage
How to Report an Outage
What happens during a power outage, path of power restoration after an outage

Top Safety Tips for a Power Outage:

  • Only use a flashlight for emergency lighting. Never use candles!

  • Turn off electrical equipment you were using when the power went out.

  • Avoid opening the refrigerator and freezer.

  • Do not run a generator inside a home or garage.

  • If you use a generator, connect the equipment you want to power directly to the outlets on the generator. Do not connect a generator to a home's electrical system.

  • Listen to local radio and television for updated information.

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Preparing for a Power Outage

Assemble essential supplies, including:

  • Flashlight

  • Batteries

  • Portable radio

  • At least one gallon of water

  • A small supply of food.

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Other Tips

  • During an outage, due to the extreme risk of fire, do not use candles.

  • If you use medication that requires refrigeration, most can be kept in a closed refrigerator for several hours without a problem. If unsure, check with your physician or pharmacist.

  • Plan ahead and make sure your cell phone is charged and portable radios or other battery-operated essentials have working batteries.

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Computers

  • Keep computer files and operating systems backed up regularly.

  • Consider buying extra batteries and a power converter if you use a laptop computer. A power converter allows most laptops (12 volts or less) to be operated from the cigarette lighter of a vehicle.

  • Turn off all computers, monitors, printers, copiers, scanners and other devices when they're not being used, especially if you know a storm is coming. That way, if the power goes out, this equipment will have already been safely shut down.

  • Get a high quality surge protector for all of your computer equipment.

  • If you use the computer a lot, such as for a home business, consider purchasing and installing an uninterruptible power supply (UPS). Consult with your local computer equipment dealer about available equipment and costs.

What to do if you hit a powerline pole?

Common causes of power outages

What happens during an outage?

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