New Member Information

New Member Forms

If you are moving into a property served by North West REC, please complete the membership application linked above. Once your application is finished, you may email it to nwrec@nwrec.coop or mail it to PO Box 435, Orange City, IA 51041.

If you are constructing a new building or requesting new electric service on our lines, please contact our office directly so we can assist you with the information and steps needed to establish new service.

Welcome to North West REC

We’re excited to welcome you as a new member-owner of North West Rural Electric Cooperative. Thank you for joining a community built on connection, integrity, and service—where your voice matters and your membership truly makes a difference.

Becoming a Member-Owner

Once you complete and submit your membership application, you’ll receive a membership certificate as a symbol of your ownership in the Cooperative. As a non-profit, member-owned organization, any margins are returned to our members as patronage capital, based on electricity usage. These funds are distributed when the Board of Directors determines the Cooperative is financially strong.

After your membership paperwork is processed, you will also receive a New Member Guide in the mail, which provides helpful information about your Cooperative, programs, and services.

Our Mission & Vision

At North West REC, our mission is simple but powerful:
To safely and efficiently provide reliable and affordable electric service to our members.

That mission is supported by our vision:
To enhance our members’ quality of life by being their trusted and valued energy partner.

These principles guide everything we do—from how we respond to outages, to the programs we offer, to the investments we make in our local communities. Our work is rooted in our core values: Safety, Integrity, Accountability, Excellence, Innovation, Dependability, Environmental Responsibility, and a strong Commitment to our Members, Employees, and Community.

More Than Your Power Provider

You can count on us to be more than your electric provider—we’re your energy partner. Whether you’re building, farming, running a business, or simply flipping on the lights, we’re proud to serve you with local care, reliability, and support.

We encourage you to stay connected by reading our monthly newsletter, delivered inside Iowa Electric Cooperative Living magazine, for updates and Cooperative news.

You can also follow us on Facebook, Instagram, visit nwrec.coop, or download the North West REC Mobile App—your hub for SmartHub account access, rebate forms, outage updates, and more.

We’re honored to have you as part of the North West REC family. Welcome—we look forward to powering your future.

Your Partners in Power,
The Board, Management, and Employees of North West REC

If Your Power Goes Out

Losing power is never convenient—but reporting it is easy. At North West REC, we’re here 24/7 to get your electricity restored safely and as quickly as possible. Here’s what to do when the lights go out:

Step 1: Check First - Before reporting an outage, check a few things:

Check your home’s fuses or circuit breakers.
If you have a meter pole, check its fuses too.
If there is numbers showing on your meter the issue is on your side, if your meter is blank the issue is on our end, please report the outage.
Look around—do your neighbors have power? This helps identify if the issue is just at your location.

Step 2: Report the Outage - There are only two ways to report an outage:

1. Use SmartHub (Fastest & Most Accurate!) Log into your SmartHub account using the app or by visiting: nwrec.smarthub.coop

Report an outage instantly—no wait time
Available 24/7
Set up outage notifications so you’re alerted when your power is restored

2. Call Us at 800-766-2099 - Our phones are answered 24/7 for outages and emergencies. When calling, please have your account number, service address, or meter number ready (find this information on your electric bill)

If you reach our after-hours system, it will ask for your phone number or meter number. For best results, use the meter number tied to your main meter. Please also report anything unusual such as flickering lights before the power went out, Trees or branches in the lines, or sparks, downed lines, or damaged poles.

How to Read Your Electric Bill

Click on the image to download or open an enlarged pdf. version of the image.